Conferences that solve current IT challenges

IT Infrastructure & Operations Management

Strategies to help IT best align operations and infrastructure management to business needs

February 28, 2013


7 CPE / 0.7 CEU / CISSP / 7 PDU Credits Awarded


Conference location: Donald E. Stephens Convention Center Rosemont (O'Hare) Illinois


IT departments are facing greater pressure make better use of their existing resources to help move the business forward. In this one day conference attendees will learn how to make sure their Infrastructure and Operations organizations are operating optimally.

What You Will Learn

In this one day conference attendees will learn:

  • How IT Can Deliver Business Value Through an IT Service Management Transformation

  • How to Leverage Cloud Computing for Business & Operational Benefit

  • IT Change Management: How to Effectively Manage Technology Change to Reduce Operational Risk

  • How to Manage the Impact of Big Data in Your IT Operations

  • How to Manage the Effect of Mobility on IT Operations

  • Avoiding the Pitfalls to IT Operations Management Success

Conference Program

8:00am - 9:00am - Registration and Continental Breakfast



How IT Can Deliver Business Value Through an IT Service Management Transformation

Douglas Smith, Manager Configuration Management, Health Care Service Corp.

Participants in this session will learn how to identify incremental, measurable and sustainable business benefits through the implementation of a Configuration Management System (CMS). Douglas will reveal to you how Health Care Service Corporation (HCSC) is delivering value by evolving its approach toward Service Asset and Configuration Management (SACM). Leveraging multiple vendor technologies in an integrated manner, HCSC’s IT organization is delivering business value, stakeholder by stakeholder, by focusing on what matters most – its customers. This session will provide guidance for how to assess the genuine worth of SACM and the CMS within large organizations and to target the resulting implementation. Douglas will share how real world challenges and setbacks were overcome or are being addressed, as part of HSCS’s journey to build a CMS and to achieve SACM program maturity. Finally, Douglas will show how HSCS’s CMS is proving value at every step, whether supporting a data center build out to improve transaction processing, a disaster recovery and business continuity initiative or key ITSM processes to enable improved service quality, decrease optional costs and enable regulatory compliance.

10:00am -10:30am - Refreshment Break



How to Leverage Cloud Computing for Business & Operational Benefit

Brett Goodwin, Vice President of Marketing and Development, Skytap

Cloud computing is as much of a business decision as it is an IT decision. Some may argue that this disruptive technology has greater business benefit than IT benefit. Either way, leveraging cloud computing effectively can lead to significant business and operational benefit.

In this session attendees will learn how to leverage cloud computing to:

  • Gain competitive advantage for the enterprise
  • Align IT with business goals
  • Increase scalability and flexibility
  • Leverage extended investments in legacy applications and systems
  • Achieve faster time-to-market
  • Improve customer relations



Key Considerations to Running IT Like a Business

Len DiCostanzo, ITIL, Senior VP of Community and Business Development, Autotask

Why should you consider running your IT Department like a business? IT Departments of all sizes are having similar experiences in staying relevant with customers as are IT Service Provider businesses. Competition for budget dollars, the onslaught of the cloud and bring your own device (BYOD), service automation needs and customer churn are just some of the issues threatening the viability of a business and are now similarly affecting IT Departments.

In this session, learn how you can apply some of the same strategies deployed by successful IT Service Providers to continue to stay top of mind and relevant to your customers, reduce costs, free up capital for innovative projects, and otherwise stay in business.

In this session you will learn:

  • Why the customer comes first
  • Methodologies to productize and define a service catalog to meet customer needs
  • Why SLA’s are critical to your success
  • What automating service delivery is all about
  • How to determine the cost of services
  • Considerations for charging your customers and managing budget
  • Next steps you can take

12:30pm - 1:30pm Luncheon



How to Manage the Impact of Big Data in Your IT Operations

Raja Mukerji, President & Co-Founder, ExtraHop Networks

This session will deliver clarity to the noise around big data, and more specifically how it relates to your IT Operations environment.

  • What is BIG DATA?
  • Challenges that Big Data presents to IT
  • How organizations can leverage the opportunities behind big data – recognizing the potential of what you have to work with
  • The ever-growing definition of cloud and how it may change the way you think about Big Data
  • Transforming your data into value for your organization via data analytics
  • Building the infrastructure you need in your data center to ultimately manage your data to maximize its effectiveness

2:30pm - 3:00pm - Refreshment Break



How to Manage the Effect of Mobility on IT Operations

Dean Sharp, Environment Architect, Large CPG Company

Consumerization of IT, Collaboration, Unified Communications are all changing our levels of communication and productivity. At the same time, it poses both challenges and opportunities for IT operations and management.

In this session attendees will learn how to adapt their operations to support the mobile workforce.

Topics that will be covered include:

  • How to support users changing needs
  • How to prepare for the next generation of users 'the millennials'
  • How these changes will impact the responsibilities of operations management
  • How it will affect our reach to customers, suppliers and partners








Avoiding the Pitfalls to IT Operations Management Success

David Klauser, RSM, Dot Hill
D.J. Coluzzi, IT Director, Rand McNally
Dale Landowski, Architect, IT Strategy and Planning, Abbvie
Sanjib Sahoo, CTO, OptionMonster
Phil Bierdz, Manager, Infrastructure, Riverside Medical Center
Mike Stankus, Sr. Director, Network Engineering, CME Group
and other professionals from IT departments

In this session attendees will learn from enterprise IT operations and infrastructure management professionals as how they are delivering projects to enable business growth.

Conference Price: $269.00 per person

Each attendee will receive a certificate awarding 7 CPE credits for CISSP continuing education, in addition to 0.7 CEUs and 7 PDUs. CISSP is a registered certification mark of (ISC)², Inc.


As is always the case at CAMP IT Conferences events, the talks will not include product presentations.  During the continental breakfast, coffee breaks, and the luncheon break you will have the opportunity to informally meet representatives from the following sponsoring companies, who have solutions in the area of the conference.